About our services and costs

1. The Financial Conduct Authority

The FCA is the independent watchdog that regulates financial services. You should read this important document. It explains the service you are being offered and how you will pay for it.

2. Whose products do we offer?


No We offer products from the whole market.
Yes We only offer products from a limited number of companies. Ask us for a list of the companies whose products we offer.
No We only offer products from a single group of companies.

3. Which service will we provide you with?


No Independent advice – We will advise and make a recommendation for you after we have assessed your needs. Our recommendation will be based on a comprehensive and fair analysis of the market.
No Restricted advice – We will advise and make a recommendation for you after we have assessed your needs. We offer advice on limited types of products (which we offer from a limited number of companies). You may ask us for a list of the companies and products we offer advice on.
Yes Guidance – We will not tell you what to do or which products to buy. The information provided will help you to identify your options. The guidance might include information about different types of investments or set out general principles for you to consider before you decide what to invest your money in.

4. What will you have to pay us for our services?

None – All costs are being met by Standard Life Aberdeen plc.

5. Who regulates us?

‘1825’ is a trading name used by Fraser Heath Financial Management Limited, which is part of the Standard Life Aberdeen group.

Fraser Heath Financial Management Limited is registered in England (company number 04357058) at 14th Floor 30 St. Mary Axe, London, United Kingdom, EC3A 8BF and is authorised and regulated by the Financial Conduct Authority. Our FCA number is 229225.

Our permitted business is advising, and arranging life assurance, pensions and investments.

You can check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk or by contacting the FCA on 0800 111 6768.

6. Data Protection

We will need to collect, store and use personal information about you such as your name, age, date of birth, and address (‘Personal Data’) for the purpose of providing our services. We recognise that the lawful and correct treatment of your personal data is very important to maintain your trust. As such, we will ensure the appropriate safeguards are in place to protect your data and comply with our obligations as defined by data protection law.

Any medical information which you have provided will be used for the purposes of providing our services. This information is defined as “special category” Personal Data under data protection law and we require your explicit consent before we can hold, use, retain or disclose it.

We will ask for your consent during your first meeting.

The information collected may be shared with other parts of Standard Life Aberdeen plc and other companies we work with to support us in the provision of the product or service you have with us. We may also share your information with our regulators, HM Revenue & Customs and your adviser/employer (for applicable products and services) where necessary and lawful to do so. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.

We will not disclose your Personal Data unless it is lawful for us to do so and in accordance with data protection law.

We will keep any Personal Data we hold about you only for as long as is necessary to fulfil our obligations in the provision of services agreed with you or for as long as required by our regulatory bodies e.g. the FCA or HMRC. If we no longer have a need to retain your Personal Data we will take the appropriate steps to destroy this securely.

Where your information is being processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK / EEA data privacy laws e.g. we will put in place legal agreements with our third party suppliers and do regular checks to ensure they meet these obligations.

Finally, under data protection law, you have a right to request a copy of the Personal Data we hold about you. If you would like to request a copy of your Personal Data, please write to us at:

Data Protection Officer 1825
Standard Life Aberdeen
1 George Street
Edinburgh
EH2 2LL

or email us at dpoffice@1825.com

For more information on how 1825 processes your personal information and what your rights are, please read our Privacy Policy at 1825.com/privacy.

7. Loans and ownership

Fraser Heath Financial Management Limited is a wholly owned subsidiary of Standard Life Aberdeen plc.

8. What to do if you have a complaint

If you wish to register a complaint, please contact us:

Complaints Team
1825
Clayton Wood Close
West Park Ring Road
Leeds
LS16 6QE

Or call us on 0113 228 0900. Our opening hours are: 8:30am to 5:30pm on weekdays.

Calls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

9. Will you be covered by the Financial Services Compensation Scheme (FSCS)?

The Financial Services Compensation Scheme (FSCS), established under the Financial Services and Markets Act 2000, has been set up to provide protection to consumers if authorised financial services firms are unable, or likely to be unable, to meet claims against them.

The FSCS provides protection for claims against investment firms where the loss arises from:

  • bad or misleading advice
  • negligent management of investments or
  • fraud or misrepresentation

and the firm in question has been ‘declared in default’ by the Financial Services Compensation Scheme.

As 1825 are not providing advice, claims for bad or misleading advice would not be relevant.

For claims on this basis the FSCS can pay up to £50,000 in compensation per person per fi m for investment business, and between 90% and 100% of the claim for non-investment insurance contracts (without an upper limit) depending on the circumstances. Please note that the FSCS compensation scheme only applies to certain types of “eligible claimants” and the FSCS do not pay compensation where your investment simply does not perform as well as you hoped unless this is as a result of our negligence.

For further information on the compensation available under the FSCS (including their requirements for eligibility) please check their website www.fscs.org.uk or call the FSCS on 0800 678 1100. Please note only compensation queries should be directed to the FSCS.

Other important information

Client Agreement

This document will also be referred to as a ‘Client Agreement’. It will govern your relationship with Standard Life Client Management, in connection with your use of our services. The terms of this document will be effective from the date you receive a copy, either by post, email or at a meeting.

Your acceptance of these terms is signified by you asking us to provide you with services.

You should read this document carefully. If you do not understand any point or if you have any questions, please speak to your 1825 representative.

Categorisation

The FCA requires firms to categorise their clients. For this service, Standard Life Client Management will categorise all their clients as ‘retail’, which provides the greatest level of protection under FCA rules. There may be certain customers, however, that are not eligible to have complaints referred to the Financial Ombudsman Service under the current FCA rules. This would cover certain types of businesses, charities or trustees. If you require further information, please speak to your 1825 representative.

Conflicts of interest

When we provide services to you that may involve a potential conflict of interest with our duty to you in any way, we shall ensure that the services we provide to you are made on terms which are not less favourable to you than if the conflict or potential conflict had not existed. A conflict of interest is where the interests of a business, including its managers and employees, conflict with those of a client, or where there is a conflict between one client, or group of clients and another client or group of clients of the business.

Contact us

If you would like to contact us, you can write to us or email us.

Address

1825
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP

Email

1825@standardlife.com

Please note that email is not a secure form of communication and should only be used for general enquiries.

Calls and electronic communications may be monitored and/ or recorded to protect both you and us and help with our training. Call charges will vary. We will retain these records for up to 7 years and you can request a copy of the record by contacting us.

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